All sales are final.
Online courses and e-books are non-refundable.
We are unable to offer refunds, returns, or exchanges.
In the unlikely event that you receive a defective or damaged item, please contact us within 2 days of the delivery date with your order number and we will send a replacement. Please note you may need to provide multiple photos of the damaged products.
In the case that an unopened package is refused and shipped back to UE, only unopened products will be refunded. Please be advised that refused or unclaimed international orders will not be refunded.
We will not be responsible for orders sent to the incorrect delivery address provided by the customer so please be careful.
We are not able to cancel an order once it has been placed.
For international orders, we are not responsible for any additional custom duty taxes or fees once your package has left our warehouse.
For returns made due to buyer error, the buyer is liable for shipping costs. The item must be shipped no later than 5 business days from delivery.